TERMS & CONDITIONS
Effective Date: 04/02/2025
Welcome to CLODEE! By accessing or using our website www.clodee.co.uk, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.
1. Introduction
CLODEE (“we”, “our”, “us”) is a sustainable fashion brand dedicated to providing ethically sourced, environmentally friendly, and stylish clothing. These Terms and Conditions govern your access to and use of our website, products, and services.
2. Use of Our Website
By accessing or using our website, you agree to comply with these Terms and Conditions and to use the website solely for lawful purposes. You are responsible for ensuring that any information you provide is accurate and up-to-date.
You must be at least 18 years old or have the consent of a parent or guardian to use our website and place an order.
3. Account Registration
To make a purchase or access certain features of the website, you may need to create an account. By registering an account, you agree to:
Provide accurate, current, and complete information about yourself.
Maintain the confidentiality of your account login details and password.
Accept responsibility for all activities that occur under your account.
If you believe your account has been compromised, please notify us immediately.
4. Products and Availability
While we strive to ensure that all product descriptions, images, and prices on our website are accurate, we cannot guarantee that they will always be error-free. Products are subject to availability, and we reserve the right to modify or discontinue products without prior notice.
We make every effort to ensure that our sustainable fashion items meet the highest standards, but slight variations in colour, texture, or design may occur due to natural materials or monitor settings.
5. Orders and Payment
When you place an order through our website, you are making an offer to purchase products. We reserve the right to accept or reject your order at our discretion. If your order is accepted, you will receive an order confirmation email.
Payments are processed securely through third-party payment processors. We accept the following methods of payment:
Credit and debit cards (Visa, MasterCard, etc.)
PayPal
Other payment methods as listed on our website
By providing payment information, you confirm that the payment details you provide are valid and accurate.
6. Pricing and Shipping
Prices for our products are listed on the website and are subject to change without notice. All prices are shown in GBP (or local currency) and include applicable VAT (Value Added Tax), unless otherwise stated.
Shipping: We offer shipping to various locations. Shipping costs and delivery times vary based on your location and the shipping method selected. You will be provided with an estimated delivery time at checkout. Please note that we are not responsible for any delays caused by third-party shipping carriers or customs.
International Orders: For international orders, customers are responsible for any customs duties, taxes, and fees that may be charged upon arrival in their destination country.
7. Returns and Exchanges
We want you to love your purchase, but if you're not completely satisfied, we offer a return or exchange policy under the following conditions:
Right to Cancel: Under UK law (Consumer Contracts Regulations 2013), you have the right to cancel your order within 14 days of receiving your goods.
Items must be returned within 14 days of the cancellation request.
Items must be unworn, unwashed, and in original packaging with all tags intact.
For exchanges, you can select a different size or item, subject to availability.
To initiate a return or exchange, please contact our customer service team at hello@clodee.co.uk.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of CLODEE or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not use, reproduce, or distribute any content from this website without our express written consent.
9. User-Generated Content
By submitting any content (e.g., reviews, photos, comments) to our website or social media platforms, you grant CLODEE a non-exclusive, worldwide, royalty-free, and perpetual license to use, reproduce, modify, and display that content in any media for promotional purposes.
You are responsible for the content you post, and you agree not to post anything that is illegal, defamatory, offensive, or infringes on the rights of others.
10. Privacy and Data Protection
Your use of our website is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information. By using our website, you consent to the data practices described in our Privacy Policy.
11. Limitation of Liability
To the fullest extent permitted by law, CLODEE shall not be liable for any damages arising from the use or inability to use our website, products, or services, including but not limited to indirect, incidental, or consequential damages.
Our total liability to you for any claims arising from your use of the website or products will not exceed the amount paid by you for the relevant product.
12. Dispute Resolution
Any disputes arising from these Terms and Conditions or your use of our website will be governed by the laws of the United Kingdom. You agree to attempt to resolve any disputes informally with us before seeking formal legal action.
If you have a dispute that cannot be resolved informally, it will be submitted to binding arbitration in the United Kingdom, and you agree to waive any right to a jury trial.
13. Prohibited Conduct
You agree not to engage in any of the following prohibited activities:
Violating any applicable law, regulation, or third-party rights.
Using the website in a manner that could harm or disrupt its functionality.
Attempting to gain unauthorised access to our website or any related systems.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
15. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
CLODEE
198 Chichester Road,
Bognor Regis,
PO21 5BJ,
West Sussex.